Frequently asked Questions

We've put together a list of frequently asked questions. This includes shipping costs, refund policy, store locations and if we offer in store pick up. If you have a question that isn't answered, leave it in section below. Need help choosing a gift for a new baby or for a young child? Contact us via the contact link at the bottom of the page.

- Standard Post $9.95

- Express Post $14.95

- Bulky orders may require additional postage

- In store pick up available.

Yes you can. We offer a Click & Collect service which is ideal if you want to visit our children's boutique and a great way to guarantee your order arrives on time.

Simply select the PICK UP IN STORE tab at check out. You'll receive notification via email or phone when your order is ready.

Balnarring Address: Shop 18, 3050 Frankston-Flinders Road, Balnarring, 3926

Shop opening hours: Monday-Friday 10am-4pm; Saturday 10am-3pm

Our baby and children's boutique is located in Balnarring on the Mornington Peninsula in Victoria. It's only an hour's drive from Melbourne. For directions, you'll find a map in our "Location" page.

Balnarring Address: Shop 18, 3050 Frankston-Flinders Road, Balnarring, 3926

Shop opening hours: Monday-Friday 10am-4pm; Saturday 10am-3pm

If you are not completely satisfied with your purchase, please contact us and we can arrange for an exchange, credit or refund. 

Simply send the item back to us within 30 days.

Items must be in the original sale condition, unworn, unopened and unused and in the original packaging with all tags still intact.

If you wish to exchange for a different size or a different product, please include a prepaid bag for us to send the item back to you with your returned item.

Please Note: We do not accept exchanges on items that were purchased on sale.

Should a product you purchased from The Enchanted Child be faulty please contact us for an exchange or refund.

Please contact us before returning any of your purchases from The Enchanted Child. Please contact us below.

Please Note: Refunds can take up to 10 business days to be credited back to your account.

If you're not completely satisfied with your purchase, please contact us below and we can arrange for an exchange, credit or refund.

Simply send the item back to us within 30 days. They must be in the original sale condition, unworn and unused and in its original packaging with all tags still intact. If you would to exchange for a different size or another product, please include a prepaid Australia Post bag with your returned item.

Sale items cannot be returned or exchanged.

If a product you purchased from The Enchanted Child is faulty please contact us as soon as you've received it for an exchange or refund.

Please note: Refunded money can take up to 10 days to appear in your account.

Contact us below before returning any of your purchases from The Enchanted Child.

Subo Straw Spout
Subo Straw Spout-baby gifts-kids toys-Mornington Peninsula
Subo Straw Spout
$5.95
Lovely Little Mini Person Baby Card-toys_shop-baby_gifts-Mornington_Peninsula-Australia
Lovely Little Mini Person Baby Card
$5.95
Djeco Paradise Stickers
Djeco Paradise Stickers
Djeco Paradise Stickers
$6.50
Djeco Mermaid Stickers-toys-kids_books-baby_gifts-Mornington_Peninsula-Australia
Djeco Mermaid Stickers-toys-kids_books-baby_gifts-Mornington_Peninsula-Australia
Djeco Mermaid Stickers
$6.50
Age 4 - Super Duper Birthday Card-toys_shop-baby_gifts-Mornington_Peninsula-Australia
Age 4 - Super Duper Birthday Card
$6.50